| Key Partners | Key Activities | Value Propositions |
|---|---|---|
|
- Computer spare parts suppliers - Software vendors - Internet service providers - Local businesses and schools - Delivery services |
- Computer and laptop repair - Phone repair - Virus and malware removal - Data recovery and backup - Software installation - Customer support |
- Fast and reliable repair services - Affordable prices - Professional technicians - Quality customer care - Genuine spare parts - Quick turnaround time |
| Customer Relationships | Customer Segments | Channels |
|
- Friendly customer service - Online communication - After-service support - Customer feedback - Loyalty discounts |
- Students - Office workers - Small businesses - Schools and institutions - Individual computer users |
- Physical repair shop - Social media platforms - Flyers and posters - Word of mouth - WhatsApp and phone calls |
| Key Resources | Cost Structure | Revenue Streams |
|
- Skilled technicians - Repair tools and equipment - Computers and diagnostic software - Internet connection - Shop premises - Branding materials |
- Rent and utilities - Purchase of spare parts - Employee salaries - Internet and marketing costs - Maintenance expenses - Transport costs |
- Computer repair charges - Software installation fees - Virus removal services - Data recovery services - Sale of accessories and spare parts - Technical support services |